The 3rd international conference on Serviceology (ICServ 2015) will be held for July 7 - 9, 2015 in San Jose, CA, USA. It is the first meeting held outside of Japan. The main goal of this conference is to provide opportunities for researchers from academia and industry to share the latest technologies, methodologies, and case studies toward co-creation of services in a sustainable society.ICServ 2015 will run just before Frontiers in Service, the pioneer conference in management of service, which will be held July 9 - 12 at the same venue.

What's New

2014.8.26 ICServ2015 homepage opened.

2014.11.6 You can book Marriott hotel with special rate using our web site.

2014.11.14 Information of Abstract & Paper submission opened. You can check the information on 'Important dates'

2015.1.19 The deadline for the abstract for ICServ 2015 is extended to January 31, 2015

2015.7.1 The online registration is now closed! Thank you for many in-advance registrations. We are looking forward to see you in San Jose!

ICServ Meeting

Start date: 7/6/15

End date: 7/9/15

Last day to book by: 6/8/15

Marriott hotel(s) offering your special group rate:

San Jose Marriott for 200.00 USD per night

Book your group rate: ICServ Meeting >> booking Hotel

Topics Include, but are not limited to the following topics

Theme: “Engineering and Management of Smart Service Systems - Cultural factors in customer engagement”

  • Data assimilation & human modeling
  • Healthcare services
  • Mechanism design for services
  • Regional development & policymaking
  • Service innovation and design
  • Tourism & hospitality
  • Product Service System (PSS)
  • Service robotics
  • Enhancing service analysis and testing with VR/AR/MR
  • Context-based services
  • Psychology & Neuro-aided design
  • Service economy and productivity
  • Service management & marketing
  • System design and management
  • Public & urban services
  • Service theory

Contact information

For further information, please e-mail to

International Conference Finacial Support

  • fujitsu
  • ibm
  • issip